PopBuy.shop accepts returns and exchanges for both defective and non-defective items, provided the product is new and the return request is initiated within 30 days of receiving your order.
To start a return or exchange, please contact us at [email protected].
Conditions for Returns and Exchanges
- Product Condition: Items must be in new condition and include all original packaging.
- Return Method: Returns should be sent by mail using the return label included in your package. This label ensures the process is free of charge for you.
- Restocking Fees: No restocking fees apply.
- Refund Processing Time: Refunds will be processed within 30 days from the receipt of the returned item.
Shipping Fees
PopBuy.shop does not refund shipping charges for returns due to buyer’s regret.
Made-to-Order Items
- Returns or exchanges for made-to-order items are not accepted.
- Deposits on made-to-order items are non-refundable, even if the order is canceled.
ONLINE PRODUCT PRESENTATION POLICY
The online presentation of PopBuy.shop products is strictly prohibited without prior written authorization from an authorized team member at [email protected]. Setting up a new account does not replace the requirement for this permission.